Cancellation and Refund Policy

• Customers may cancel their orders through the Vorthysale mobile application before the order is packed or dispatched.
• Once an order has been dispatched, cancellation requests may not be accepted.

• Refunds will be processed to the original payment method within 5–7 business days, depending on the payment gateway or bank processing time.
• For cash-on-delivery (COD) orders, refunds may be issued as wallet credits or via an alternative method as decided by Vorthysale
• Improve app performance, user experience, and customer support
• Ensure secure transactions and prevent fraudulent activities
• Comply with legal and regulatory requirements

• If you receive damaged, expired, or incorrect products, please contact our customer support within 24 hours of delivery.
• After verification, a replacement or refund will be provided as applicable.

Perishable items such as fresh fruits, vegetables, dairy products, and frozen goods are not eligible for return or refund unless they are delivered in a damaged, spoiled, or expired condition.

For any cancellation or refund-related queries, please contact us:

📧 Email: support@vorthysalegrocery.com

📞 Mobile: +91 89780 76970